Maryland Customer Connect Portal Launches July 6, Transition Begins July 2

Please note that the Maryland MVA’s Customer Connect system will launch on July 6. The MVA has published a detailed timeline outlining the rollout of the system at the beginning of July, which will “include vehicle services, business licensing, and the International Registration Plan (IRP)” at launch.

Please note that there will be a nearly four-day period, during the Fourth of July holiday, where the legacy system is offline and the state will be transitioning to the new portal. Please review the latest MVA Bulletin for a full list of best-practices and document retention requirements.

The state recommends that any pending electronic title and transfer transactions be completed prior to the transition period, which will commence when the state’s current registration system is taken offline at 5 p.m. on July 2. Electronic registration and titling work conducted between July 2 and July 6 will be validated upon the launch of the Customer Connect system. The MVA will also accept drop-off dealer and tag-and-title service work at all administration branch offices on July 2, and will use those transactions to test the new system during the transition period.

Please also note that the state will only be proactively creating Customer Connect login accounts for Maryland-based tag and title workers. Dealers in Virginia, Delaware, and other states that process Maryland titles will need to contact the state MVA at for access information.

We encourage you to reach out to the MVA with any questions you may have, as quickly as possible, ahead of the transition period. Please also feel free to contact Joe Koch, WANADA’s Vice President of Operations, at, if you need additional information.

Download Bulletin PDF