JM&A: Cutting Edge Training

JM&A: Cutting Edge Training

–We have been a WANADA Kindred-Line member for a long time, and being invited to the associationês dealer-only events has enabled us to create a lot of relationships a lot easier and a lot faster,” said JM&A Divisional Sales Manager Travis Mazza.

–The kindred member listing obviously provides us with a great resource for dealers to contact us, and the involvement in WANADAês Annual Golf Open and other events gives us face to face contact with dealers, which is great,” he said.

Jim Moran & Associates was founded in 1968 by Moran, a former Ford dealer in Chicago. Moran used that highly successful auto retailing experience to become a distributor for Toyota in 1968, and then moved into the F&I training and development arena in the 1970s with the JM&A Group. In 2005, JM&A sold over 2.2 million vehicle-related contracts and $59 million in credit insurance premiums. Almost 15 million contracts have been sold since inception.

Mazza pointed out proudly that the company is ranked year in and year out by Forbes as one of the largest privately-held companies in the US, and in the top 20 as one of the best companies to work for. –We like to promote our size and being privately held because we get to do what we want with our training and resources,” said Mazza who equated these ratings as good for staff morale and clients.

A familiar booth at the Annual NADA Exposition, JM&Aês sister company, JM Solutions and American Auto Exchange, provides dealers with a variety of internet technology tools.

As to why dealers support JM&A, Mazza believes, –Itês because we provide cutting edge training in the Washington Area and throughout the United States.” JM&A has 300 group sales representatives nationwide and 16 reps in DC, Maryland and Virginia.

–Weêre out to accomplish three things,” says Mazza, –and they are increasing dealer profitability, improving CSI, and doing it all with an eye toward taking care of the customer. We bring the tools and the resources to the table to impact the dealerês bottom line while building a strong relationship between the dealer and us and the dealer and the customer.”

A tangible example of this came earlier this year when JM&A was selected by WANADA and MADA to pioneer a new, proactive F&I certification program in Maryland and the Washington Area to help ensure that dealership F&I is done credibly and successfully.