DC DMV Responds To Dealer Concerns

DC DMV Responds To Dealer Concerns

In response to a meeting held with top officials at the District of Columbia Department of Motor Vehicles, WANADA received a gracious letter from DMV Director Sherryl Hobbs Newman thanking the association for the opportunity for open dialogue between your members and the Department of Motor Vehicles.

She assured WANADA that the DMVês Jacqueline Stanley had spoken to all the dealers who had sent letters to the agency expressing a range of concerns, from not receiving a refund to the DMV staff being unavailable and unresponsive, and that all the problems had been resolved.

Newman also provided, as requested by WANADA, the following list of employees that dealers can speak with if they are experiencing problems. Listed below are names, phone numbers, service centers and e-mail addresses for dealer contacts:

PENN BRANCH SERVICE CENTER

Dealer hours of operation: 8:00 a.m.-12:00 a.m. Contact- Mary Parker

Email- mary.parker@dc.gov

Telephone- (202) 645-6502

301 C STREET SERVICE CENTER

Dealer hours of operation: 9:00 a.m. – 1:00 p.m. (Tuesday-Friday only, closed Mondays)

Contact- George Gibbs

Email- george.gibbs@dc.gov

Telephone- (202) 727-1246

If the dealers cannot resolve their concerns with the employees named above, they may contact:

JOAN SALEH Customer Service Manager Email: joan.saleh@dc.gov

Telephone: (202) 576-8275

Newman also requested that the DC DMV letter/survey enclosed with this issue of the WANADA Bulletin be sent to members as a collective effort between WANADA and the DMV. Responses can be faxed back to WANADA at (202) 237-9090.