Best Practices for Keeping Dealerships and Repair Shops Safe

As auto repair facilities and dealerships continue to provide essential services during the COVID-19 pandemic, it is absolutely critical that dealers take extreme care to keep workspaces and vehicles as clean as possible. It’s vital that dealers comply stringently with state and local social distancing and capacity guidelines, but that requires detailed knowledge of actually how to accomplish those things in order to continue operating while doing everything possible to prevent employees and customers from potentially getting sick.

WANADA Kindred-Line member Diamond Dealer Services, an auto detailing company based in Owings Mills, Md., has produced a guideline of key disinfecting best-practices for dealers:

  • Product Knowledge:
    • Make sure to use disinfectant products that are EPA, FDA and GHS certified.
      • Check the EPA’s list of registered disinfectants that meet the criteria against coronavirus.
      • Be prepared to have product certifications available for customer inquiries. Consider having a FAQ sheet on both the products and the disinfectant process.
      • Make sure you spend time with your supplier to learn the specifics of the product.
    • Personal Protective Equipment (PPE):
      • Always supply and enforce protection for your employees. Employee safety matters!
      • Training…. Training…. Training! Coach and train every employee. Coach PPE use every day!
      • Supply chains are strained, but PPE products are available. Work with your supplier to establish the proper resupply procedures.
    • Training and educating your team:
      • Training should include how to properly use PPE and the appropriate disinfectant.
        • Ask your supplier for any special manufacturer instructions.
      • Prepare a training class on the proper applications process.
        • Make sure to have classroom and hands on training!
        • Chose a cleaning pattern and stick with it.
          • Example: Clean left to right from the driver side door handle.
          • It is vital to pay extra attention to frequently touched items:
            • Steering wheels
            • Seat belt buckles
            • Door handles (inside and out)
            • Shift knobs
            • Dashboards
            • Key fobs
          • Vinyl vs. leather vs plastic – it is important to understand and identify the material that is being cleaned to ensure the product works, as intended.
          • Electronics should not be overly saturated and be extra careful with touchscreens.
        • Clean and disinfect equipment and service bays, as well as vehicles
          • Wipe down equipment and storage areas.
          • Periodically clean larger areas or items, such as a tool chest.

While primarily focused on car detailing, photos and work flow, Diamond Dealer Services has retooled their focus during this pandemic to provide disinfecting and cleanliness services for dealers and auto repair shops in the Mid-Atlantic area. If you have any questions, please contact Ken Chodnicki, Diamond’s Chief Commercial Officer, at

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