The Maryland Department of Transportation Motor Vehicle Administration issued a notice this week regarding an upcoming town hall focused on the state’s new motor-vehicle software program, Customer Connect. The online-only town hall, to be held at 9 a.m. on Thurs., Jan. 16, will provide viewers with an overview of the software, and more information about the logistics around the upcoming transfer to the system.
The state’s notice, Maryland’s MVA will begin the rollout of the program on May 26, 2020, which is the first Tuesday following Memorial Day.
According to the notice, the state MVA is implementing the Customer Connect system to modernize all customer-facing IT systems. The application of Customer Connect will provide system users with a more streamlined experience, enhance communication with partners through improved interfaces, and help in achieving our goal of providing premier customer service to Marylanders every day.
According to the state, “Customer Connect is a motor vehicle software application from FAST Enterprises, LLC, that has already been successfully implemented in 14 states. FAST is working with MDOT MVA to personalize the software to align with Maryland’s specific needs. Real-time updates and verification will prevent fraud and outdated information from being used, as well as simplify approval processes.”Download Bulletin PDF