Recall repair rate is only 25%, even when notices are sent

Recall repair rate is only 25%, even when notices are sent

Hereês a missed opportunity for customer interaction: One-quarter of recalled cars are not repaired, even though recall notices are sent. The information is based on data from the National Highway Traffic Safety Administration.

–Our data suggests that there are 36 million cars that are on the road that have an unfixed recall,” said Christopher Basso, spokesman for Carfax, which provides vehicle history reports.

Car owners may move and not receive a recall notice or may just ignore it, Basso said. NHTSA says the repair rate for older cars is even lower.