Pleasing customers with a free new owner car clinic
Hereês a customer satisfaction idea that a dealer is successfully trying in Pittsburgh: Dean Honda offers a free, in-depth car clinic to help new owners understand the high tech features of their car.
In the classes, which the dealership has offered since 2011, owners learn about pairing a Bluetooth with a cellphone, using a carês Internet features, using cruise control and adjusting the seats.
Basically, the clinic is about explaining what each button in the car means and what it can do for you, said instructor Greg Thomas. We want to help you get the most out of your vehicle.
Thomas will answer questions by phone or email from customers who canêt attend a clinic.Download Bulletin PDF