New procedures at MD MVA

New procedures at MD MVA

Starting September 17, all dealers, dealer runners, and tag and title service agents must present proper valid identification when work is submitted for drop off, pickup or walk-in processing.

Valid ID includes a licensed tag and title service ID, a salesmans license or a copy of the wall license. If the license does not include a photo, a valid drivers license or photo ID card is required. The MVA will also accept a dealer runner permission letter/power of attorney from the dealer (on letterhead) authorizing a runner to drop off or pick up work with their valid photo drivers license or ID card.

Work will be accepted Monday through Friday from 8:30 am to 4:30 pm. Branch offices will not be able to process dealer tag and title service work on the last or first business day of the month, except for urgent transactions approved by management. Transactions that can be processed through the ERT, KIOSK or Web will not be accepted as walk-ins or express service transactions.

A reminder: All license plates canceled using the ERT System should be returned to the Collections Center at the MVA at 150 Blades Lane, Suite H, Glen Burnie, MD 21061, with a report listing the plates to be destroyed. The canceled plates may be returned Wednesday through Friday (excluding state holidays) between 8 a.m. and 3 p.m. in person or through Motor Car Couriers.

Questions can be addressed to the Customer Service Response Unit at VSResponse@mdot.state.md.us.