NBC 4 and their consumer affairs reporter Susan Hogan visited Alexandria Hyundai last week, where owner (and WANADA chairman) Kevin Reilly discussed the ways that his dealership, and others like it, are going above and beyond to continue providing essential services during this time.
As of the end of March, more than 80 percent of dealerships were still performing at least some sales functions, and dealerships like Alexandria Hyundai are taking great care to ensure that their employees are taking great care to protect their sales and service customers. Alexandria Hyundai’s employees are covering seats and wheels in protective barriers before setting foot in any vehicle, and then they’re driving those serviced vehicles directly to customers’ homes.
Dealerships across the region are also getting creative and implementing robust customer service tools online, and are even offering test-drive services at a customer’s home.
WANADA applauds our member dealers who are going above and beyond Maryland and Virginia’s business mandates, to ensure that their workers remain employed, and that their customers can get top-flight service in a way that is extremely safe for drivers and workers alike.Download Bulletin PDF