Maryland Delays Launch of Customer Connect Platform

Earlier this week, the Maryland MVA announced that the Phase I rollout of their Customer Connect service would be delayed indefinitely. The delay of this service, which will both streamline MVA services online and make more of them accessible electronically, is particularly difficult given the cancellation of most in-person MVA services during this pandemic.

That said, the MVA has been very responsive to dealer needs throughout this process. We, and the state, encourage Maryland dealers to do as much of their work online as possible, and to be mindful of past MVA Bulletins which have noted  increased forgiveness for late titling and processing work, and also a continuation of limited in-person services at the Glen Burnie branch on select days.

Also, Gov. Larry Hogan issued an executive order this past weekend allowing for wills, powers of attorney, and advance directives to be witnessed remotely through video conferencing, provided that the witness is a Maryland resident. This provision, for now, will remain in effect through the length of the governor’s declared state of emergency.

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