FCA tops Strategic Visionês Total Quality Index
Another survey, another quality brand ranking. Strategic Vision says its Total Quality Index not only measures problems, but also includes more than 155 specific aspects of the customerês experience. And Fiat Chrysler Automobiles came out on top.
Perhaps more important, every automotive brand in this yearês survey had less than half a problem per vehicle on average, said Alexander Edwards, president of Strategic Vision. In 1997, only 15 percent of car brands could say that.
The study ranked Volkswagen Group and General Motors as tied for the industryês highest score after FCA.Download Bulletin PDF