Customer satisfaction with new vehicles is up, says new report

Customer satisfaction with their new vehicles rose 1.2 percent to a score of 82 out of 100 on the American Customer Satisfaction Index (ACSI). Volvo tied Lexus for best luxury automaker, and Subaru took over the lead in the mass market.


“Car owners are often highly satisfied – they’ve kicked the tires enough times that they’re happy with their decision when they buy,” said David Van Amburg, managing director at ACSI. But he added that proposed tariffs for vehicles using foreign parts raise the threat of higher prices, which could affect customer satisfaction in the next year.


The 2018 report is based on 4,649 customer surveys collected between August 2017 and July 2018. Download the full report here.