866,000 Virginians go to DMV unnecessarily
A state report shows that one-fifth of Virginians going to the DMV did so for services that could have been obtained online or by phone, increasing everyoneês wait time and paying an unnecessary $5 fee. Most of those residents were going to renew their vehicle registration.
The report also found that Northern Virginians have longer wait times than other state residents 47 minutes in Arlington versus 24 minutes in the rest of the state. The Customer Service Center in Tysons Corner is the busiest in the state.
The state has been encouraging residents to complete transactions online. One-third of state DMV transactions occur online, up from 16 percent in 2011.Download Bulletin PDF