Auto Consumer Assistance
Do you have a question or problem with your vehicle purchase or the repairs that were recently done to your car?
If so, the first thing to do is get back to the dealership so they can work things through with you. Experience has shown that there are few issues that can't be resolved when the consumer goes back to his sales representative or service writer, or, if need be, the sales or service manager.
A vehicle purchase is a big transaction with many aspects to it, including finance and insurance and warranty coverage. A repair that didn't get handled to the consumer's satisfaction can also raise consumer concerns, but is eminently correctable.
The automobile business is very competitive and your dealer is delighted to have your business, and so is the manufacturer in the case of a new vehicle sale. As such dealership staff want to ensure that you're satisfied and pleased with what you've purchased.
In the event you feel as a consumer that you need assistance beyond the dealer level you're invited to call the WANADA office and speak to one of the senior association staff. John O'Donnell or Gerard Murphy at WANADA are available to you: (202)237-7200. Over the years, WANADA staff has been successful getting consumer matters resolved.